ITPartner™ Support Plans
(Windows & Linux Based Server Environments & Windows Based Desktops Only)
| Remote Server Watch | Enhanced Server Care | Total Desktop Care | |
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Secure 24/7 Network Monitoring, Analysis, & Alerts |
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Secure 24/7 Remote Troubleshooting & Remediation |
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Secure 24/7 Desktop System Monitoring |
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Local Phone/Remote/On-Site Support During Business Hours* |
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Patch Management (Microsoft, etc.) |
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Anti-Virus Software & Definition Monitoring |
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System Preventative Maintenance (Drive Defrag, Temp File Deletion, etc.) |
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System Administration (New Users, File Permissions, Etc.) |
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Backup Monitoring |
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Backup Remediation |
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LogMeIn Remote Desktop Access Through ITPartner™ Customer Portal |
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Quarterly Review Meetings |
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Discounted Labor Rates On Hardware Repair/Replacement Service |
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| Extended Support Hours | Optional Upgrade | Optional Upgrade | |
| Software/Application Support | Optional Upgrade |
*Business Hours Are Monday- Friday, 8:30AM to 5:30PM (Holidays Excluded)